BILL PAY AND PRESENTMENT FREQUENTLY ASKED QUESTIONS

• 1. When can I start using Bill Pay & Presentment?
• 2. When is Bill Pay & Presentment available?
• 3. How are Bill Pay & Presentment transactions reflected on my checking account?
• 4. Can I use Bill Pay & Presentment from outside the U.S.?
• 5. Can I pay bills to payees outside the U.S.?
• 6. What do payees actually receive?
• 7. Who can be paid using the Bill Pay & Presentment Service?

1. When can I start using Bill Pay & Presentment?

After enrolling for Bill Pay & Presentment, you will first receive an Approval e-mail. Once your account has been enabled, you will receive a Welcome e-mail indicating that you may begin using Bill Pay & Presentment.
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2. When is Bill Pay & Presentment available?

You may schedule payments 24 hours a day, seven days a week.
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3. How are Bill Pay & Presentment transactions reflected on my checking account?

All Bill Pay & Presentment transactions are reflected as an ACH debit on the account statement.
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4. Can I use Bill Pay & Presentment from outside the U.S.?

You may pay bills from outside the U.S. if you are using a compatible browser. Payments may only be debited from U.S. bank accounts and may only be made to payees inside the U.S.
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5. Can I pay bills to payees outside the U.S.?

No. Payments cannot be made to Payees outside the U.S.
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6. What do payees actually receive?

Electronic payees receive payment information in an electronic format that credits their account. Non-electronic merchants or individual payees receive a laser-printed paper check sent through the U.S. Postal Service.
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7. Who can be paid using the Bill Pay & Presentment Service?

Anyone in the fifty United States and territories who can accept a check, with the exception of tax payments (such as federal, state and local), court-directed payments (such as alimony and child support) and any other government related payments.
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