Samsung Pay Frequently Asked Questions

  1. Where do I download Samsung Pay?
  2. Can Samsung Pay be used on any Samsung device?
  3. Is Samsung Pay a safe and secure method of payment?
  4. How many cards can I use with Samsung Pay?
  5. Is there a fee to use Samsung Pay?
  6. How do I begin using Samsung Pay?
  7. How do I make my Institution for Savings card my default card?
  8. How do I add my fingerprint as a verification method?
  9. How do I use Samsung Pay to make purchases?
  10. Can I continue to use my plastic card after I add my card to Samsung Pay?
  11. How will I know if a transaction was successful when paying with Samsung Pay?
  12. Can I see my recent transactions in Samsung Pay?
  13. How will Samsung Pay transactions appear on my statement?
  14. Do all merchants accept Samsung Pay?
  15. How do I return an item purchased with Samsung Pay?
  16. What if my Samsung device is lost or stolen?
  17. What should I do if I get a new ATM/Debit card?

 

Where do I download Samsung Pay?

From your device’s home screen, touch Apps, then touch the Samsung Pay app and touch Install to download the necessary files. After installation is complete, touch Open to start using Samsung Pay. Please note that on newer devices a Samsung Pay shortcut will come preloaded onto the device.

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Can Samsung Pay be used on any Samsung device?

Samsung Pay works with higher-end Samsung phones: the Galaxy S7, S7 Edge, S6 Edge+, S6, S6 Edge, S6 Active and Galaxy Note  5. It is also available on the Gear S2 smartwatch, but only for transactions on NFC terminals. Visit the Samsung site for the most up-to-date list.

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Is Samsung Pay a safe and secure method of payment?

Pay confidently from your phone knowing that the same fraud protection we give your Institution for Savings debit card carries over to Samsung Pay. And since Samsung Pay doesn’t store or share your payment information, every purchase is yours alone. Tokenization creates a unique randomized set of numbers to be used at each new transaction, so your real card number isn’t used.

As a security measure, you will receive a “verification required” message when adding your card to Samsung Pay and need to call our Deposit Services department at 978-462-3106 to verify. Once verified, an on-screen message will appear stating that the card is ready for use. This verification is part of our multi-layered approach to security in payments.

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How many cards can I use with Samsung Pay?

A total of 10 payment cards can be added to Samsung Pay. These include credit cards, debit cards, and private-label credit cards (store credit cards). There is no limit to the number of gift cards that can be added to Samsung Pay.

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Is there a fee to use Samsung Pay?

No, there is no fee to use Samsung Pay.

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How do I begin using Samsung Pay?

  1. Samsung Pay requires that you SIGN IN to the service with a Samsung Account. You can sign up for a free Samsung Account during the Samsung Pay setup process.
  2. On compatible devices, a Samsung Pay shortcut will be preloaded, allowing you to download and install the app.  The app is not available for download on unsupported devices.
  3. Navigate to and touch Apps > Samsung Pay. To download the necessary files, touch INSTALL.
  4. Open Samsung Pay on your phone and sign into your Samsung account. Touch ADD CARD in the Samsung Pay app.
  5. Position your card in the camera frame to automatically enter your card information. Alternatively, you can touch “Enter card manually” and type the card number in. Enter the security code found on your card and accept the terms and conditions.

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How do I make my Institution for Savings card my default card?

You do not have the ability to set a default card in Samsung Pay. The last card used or viewed would be the card defaulted for payment. You can swipe left and right to scroll through your payment cards and select the one you want to use for payment.

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How do I add my fingerprint as a verification method?

Place your finger on the home key and then lift it off once you feel a vibration. Repeat until you have reached 100%. To ensure your whole fingerprint is recorded, move your finger

slightly each time you touch the key, fully covering the key with your finger. Touch OK to use your fingerprint to unlock your device.

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How do I use Samsung Pay to make purchases?

Use Samsung Pay wherever you see this icon at checkout or online.

Just swipe upwards from the bottom of the screen on your mobile device, or launch the Samsung Pay app. Choose your payment card. Authenticate, using the fingerprint sensor on your phone, or by entering your Samsung Pay PIN. Then hold your phone or device near the payment terminal to complete the transaction. You may need to sign a receipt or enter your PIN as usual.

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Can I continue to use my plastic card after I add my card to Samsung Pay?

Yes. You can continue to use your plastic card as you usually would after you add that card to Samsung Pay.

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How will I know if a transaction was successful when paying with Samsung Pay?

Once the payment is made you will get an Android notification that confirms the merchant name and the amount of your purchase. This information is also documented in the Samsung Pay app.

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Can I see my recent transactions in Samsung Pay?

Transactions made with Samsung Pay are available to view for one month from the time of your purchase in your Samsung wallet. The transactions are kept separate and listed under each payment card. Additionally, a push notification with transaction details will be sent to your device after each purchase.

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How will Samsung Pay transactions appear on my statement?

All transactions completed with Samsung Pay will appear on your Institution for Savings statement as a typical point-of-sale transaction.

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Do all merchants accept Samsung Pay?

Samsung Pay can be used with any merchant whose terminal can accept Near Field Communication (NFC), and because Samsung Pay also uses Magnetic Secure Transmission (MST), it can be used virtually anywhere you can swipe your card.

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How do I return an item purchased with Samsung Pay?

To return something you bought with Samsung Pay you'll need your store receipt, just like you would for any other purchase, along with the payment card used for that transaction. The merchant will match the information on the receipt to the last four digits of your digital card number in Samsung Pay. If the merchant asks you to swipe your card, simply hold the back of your phone to the contactless payment terminal.

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What if my Samsung device is lost or stolen?

Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay. Alternatively, you can choose to erase your entire device and/or removable storage. When you lock Samsung Pay using Find My Mobile, all payments will be disabled on the device. If you locate your device, you can quickly unlock your cards by authenticating your identity by scanning your fingerprint or entering your Samsung Pay PIN.

We also recommend notifying your mobile carrier and calling the Institution for Savings number on the back of your card promptly. Mention that you added your card to Samsung Pay so we can disable your card for use with it. If you locate your device, you will need to add your card back to Samsung Pay before using it to make any purchases.

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What should I do if I get a new ATM/Debit card?

When your debit card enrolled in Samsung Pay expires, or is replaced due to loss, theft or fraud, you will need to add your new one in – either using the device camera or by manually adding the information. You must first delete your old debit card from Samsung Pay.

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