Coronavirus Update

Updated March 26, 2020


ALL LOAN CUSTOMERS: Please click HERE for Important payment options related to COVID-19.

IMPORTANT SBA UPDATEIn response to the COVID-19 National Emergency, the SBA Express Bridge Loan (EBL) Pilot Program has been modified and the term extended. The EBL Pilot Program is designed to supplement the Agency’s direct disaster loan capabilities and authorizes SBA Express Lenders to provide expedited SBA-guaranteed bridge loan financing on an emergency basis in amounts up to $25,000 for disaster-related purposes to small businesses located in communities affected by Presidentially-declared disasters while those small businesses apply for and await long-term financing (including through SBA’s direct Economic Injury Disaster Loan Program, if eligible). For more information, email VP Commercial Lender Philip Noto or call him directly at (978) 358-8894.

 
We are here for you.
 
The health and safety of our customers and our employees is our #1 priority. That is why all offices and the majority of our drive-up windows are closed. 
 
Drive-up windows will remain open at the following locations:
  • NEWBURYPORT: 68 Storey Avenue, M-F 8 am - 6 pm; Sat 8 am - 12 noon
  • IPSWICH: 2 Depot Square, M-W, 8 am - 5 pm; Th-F 8 am - 6 pm;
    Sat 8 am - 12 noon
  • GLOUCESTER: 4 Parker Street, M-F 8 am - 6 pm; Sat 8 am - 12 noon?
We are going to make every effort to keep these open as long as possible. Please continue to check our website for any changes to hours. 
 
ATMs and Night Depositories are available 24/7 at all offices.  In addition, you can call us for any questions or concerns at 978-462-3106 Monday through Friday from 8 am - 6 pm and Saturday from 8 am - 12 noon.
 
Bank from anywhere 24/7.
 
We have many services and resources available for you to bank remotely:
If you need any assistance in setting up these services, please call Deposit Services at
978-462-3106. 
 
Your money is safe with us.
 
It is important to remember that there is no better place to have your money right now than in the bank. Your funds are 100 percent insured, first by the FDIC and then by the Depositors Insurance Fund (DIF). FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC's creation in 1933, no depositor has ever lost even one penny of FDIC-insured deposits.
 
If you need help, we are here.
 
We know that this is a very stressful time for individuals, families, businesses, and communities. We have several options to assist you, including the opportunity to defer payments on your loan(s) for up to 90 days, or more if necessary. Please click HERE for additional information. 
 
Protect your identity.
 
Please keep an eye out for scams and unusual emails or phone calls you receive.
Cyber-criminals often take advantage of uncertain times, leading to an increase in scam activity. Please know we’re always keeping tabs on your account(s) with real-time fraud monitoring and alerts, but note that we’ll never call you to ask that you provide or verify your account numbers, username or password, secure access code, or full social security number. For more, visit our Security Alerts page.
 
 
 
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