Bill Pay - Frequently Asked Questions

  1. When can I start using Bill Pay?
  2. When is Bill Pay available?
  3. How are Bill Pay transactions reflected on my checking account statement?
  4. Can I use Bill Pay from outside the U.S.?
  5. Can I pay bills to Payees outside the U.S.?
  6. What do Payees actually receive?
  7. Who can be paid using Bill Pay?

1. When can I start using Bill Pay?

After selecting a funding account, you may begin to use Bill Pay.
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2. When is Bill Pay available?

You may schedule payments 24 hours a day, seven days a week.
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3. How are Bill Pay transactions reflected on my checking account statement?

Electronic Payees payments are reflected as an ACH debit on the account statement. Payees that receive paper checks will clear your account like other checks.
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4. Can I use Bill Pay from outside the U.S.?

You may pay bills from outside the U.S. if you are using a compatible browser. Payments may only be debited from U.S. bank accounts and may only be made to Payees inside the U.S.
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5. Can I pay bills to Payees outside the U.S.?

No. Payments cannot be made to Payees outside the U.S.
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6. What do Payees actually receive?

Electronic Payees receive payment information in an electronic format that credits their account. Non-electronic merchants or individual Payees receive a laser-printed paper check sent through the U.S. Postal Service.
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7. Who can be paid using Bill Pay?

Anyone in the 50 United States and territories who can accept a check, with the exception of tax payments (such as federal, state and local), court-directed payments (such as alimony and child support) and any other government-related entities.
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