E-Statements - Frequently Asked Questions

  1. What are E-Statements?
  2. How do I begin receiving E-Statements?
  3. What accounts are eligible for E-Statements?
  4. How do I access my E-Statements?
  5. What are my E-Statements access requirements?
  6. How much do E-Statements cost?
  7. How do I view my statement?
  8. How do I print my E-Statements document?
  9. Can I save the PDF attachment of my statement on my computer or a disk?
  10. Can I have E-Statement delivery for more than one account?
  11. Will my statement cycle date change?
  12. If I have more than one account for electronic delivery do I get all E-Statements at the same time?
  13. Can I get all my E-Statement notifications in one email?
  14. Do I have to be an Internet Banking customer to receive E-Statements?
  15. When will I receive my E-Statement?
  16. Will my E-Statement have the same information as the paper statement I previously received?
  17. What if I can't access my E-Statement?
  18. What if I don't receive an E-Statement when expected?
  19. How do I change my email address and email delivery options?
  20. Is my statement information secure with E-Statements?
  21. Will I continue to receive paper statements once my E-Statement service is set up?

1. What are E-Statements?

E-Statements allow you to view your monthly statements and account notices electronically through our website. E-Statements replace your paper statements and notices. They include all the same information that your paper statement or notice does, including your check images.

The benefits to E-Statements are terrific:

 2. How do I begin receiving E-Statements?

In order to receive E-Statements, simply click on the E-Statements tab in Internet Banking and enroll your accounts. Only one account owner can enroll a particular account in E-Statements. If other account owners wish to receive an E-Statement or notice, the account owner who enrolled the account will have to add the other owners as additional recipients. Whenever a statement or notice is produced, you'll receive a courtesy email letting you know that your document is ready and available for viewing. It will contain a direct link to your statement or notice.
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3. What accounts are eligible for E-Statements?

You can receive E-Statements and notices for any Institution for Savings checking, savings, money market, mortgage, and/or overdraft protection account.
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4. How do I access my E-Statements?

When a statement or notice is available, you'll receive a courtesy email letting you know that your document is ready for viewing. It will contain a direct link to your statement or notice. E-Statements are encrypted with the Internet Banking ID and password that you use to log into Internet Banking.
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5. What are my E-Statements access requirements?

To access your E-Statements, you need either Microsoft Internet Explorer version 7 and higher, Firefox version 3.0 and higher, Googe Chrome, or Safari version 4.0 and higher to serve as your browser. In addition, you need Adobe Acrobat Reader version 6.0 and higher to view your documents.
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6. How much do E-Statements cost?

E-Statements are free! 
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7. How do I view my statement?

There are two ways to view your E-Statement. You can log into Internet Banking and select the E-Statements tab. Then select View next to your account statement or notice. Or you can view your statement or notice directly from the email you received when your statement was produced. When you click on the email attachment you will be prompted for your Internet Banking ID and password. 
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8. How do I print my E-Statements document?

If you have a printer, you can print your E-Statements document directly from your browser.
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9. Can I save the PDF attachment of my statement or notice on my computer or a disk?

Yes, in fact, we recommend that you save your statements and notices on either your computer or a disk so you can easily retrieve them in the future. (Your E-Statements are only available from our website for sixty days.) To save a copy of your electronic statement, open your PDF document then choose "File" then "Save As" from your Adobe menu and specify where you want the document saved on your computer or disk. Be sure to save your E-Statement using the .PDF extension and select a name that will help you remember which statement the file contains (example: IFSChecking.) Or, if you prefer, you can print a hardcopy of the PDF document for your records.
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10. Can I have E-Statement delivery for more than one account?

Yes. You can choose electronic delivery for all of your eligible accounts. Simply click on the E-Statements tab in Internet Banking and enroll any or all of your accounts. Only one account owner can enroll a particular account in E-Statements. If other account owners wish to receive an E-Statement or notice, the account owner who enrolled the account will have to add the other owners as additional recipients.
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11. Will my statement cycle date change?

No, each account will continue to have the same statement cycle date. You will receive a separate email notification when your statement is available to view.
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12. If I have more than one account for electronic delivery, do I get all E-Statements at the same time?

You will receive a separate email notification for each account when your statement or notice is available to view.
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13. Can I get all my E-Statement notifications in one email?

No. Each account will receive a separate email notification.
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14. Do I have to be an Internet Banking customer to receive E-Statements?

Yes, you do have to be enrolled and active in Internet Banking in order to receive E-Statements.
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15. When will I receive my E-Statement?

E-Statements are sent out the same day that paper statements and notices are generated. That means you will actually receive your statement or notice quicker, since you will not have to wait for it to come in the mail.
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16. Will my E-Statement have the same information as the paper statement I previously received?

Yes, your E-Statement will contain all the same information as the paper statement or notice that you were previously mailed. Your E-Statement will include your check images and any important notices from the Institution for Savings.
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17. What if I can't access my E-Statement?

If you have problems accessing your E-Statement, please contact Deposit Services at 978-462-3106 or email info@institutionforsavings.com.
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18. What if I don't receive an E-Statement when expected?

We monitor the E-Statement delivery system for any possible delivery issues so that your E-Statement service is not interrupted. If you do not receive your E-Statement when it is normally sent, please check to be sure your email mailbox is not full and that your email address has not changed. You should also make sure that the email address we use to send your E-Statement notification doesn't block certain emails as SPAM. Your statement or notice is still viewable on the E-Statement tab in Internet Banking, even if you cannot locate the courtesy email. 
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19. How do I change my email address and email delivery options?

It is very important that we have a current email address for you so that we can continue to notify you when your statements are ready and keep you updated about important product information. To change your email information, click on the Email Settings link under the E-Statements tab in Internet Banking, edit your email address, and select Save Settings.
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20. Is my statement information secure with E-Statements?

We take every possible means to ensure that our products and services meet the highest level of security that is commercially available. To provide the highest level of security, your E-Statements are encrypted with the Internet Banking ID and password that you use when you log into Internet Banking. As always, we strongly suggest that you protect your Internet Banking credentials and do not share them. Internet Banking requires using a browser that supports 128-bit encryption. Please note that if you use a computer other than your home/business computer (such as a remote computer) to check your email and open attachments, this may result in a temporary file being created and stored on that remote computer. We recommend only using your personal computer to open E-Statements sent to your email account.
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21. Will I continue to receive paper statements once my E-Statement service is set up?

No, once you have completed the enrollment process for E-Statements, the paper statements and notices you select are no longer produced for your account(s).
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Please feel free to call us at 978-462-3106 or 978-356-3600, or email us with any questions.