Fraud Protection

Safeguarding Your Accounts with Our Debit Card Fraud Protection

No matter how attentive you may be to your financial records, culprits can sometimes still find ways to use your debit card information to make unauthorized purchases. It can happen at the grocery store, the gas station, the local shopping mall or any other merchant that you visit - it can happen to you.

At the Institution for Savings we are committed to safeguarding our customer's funds. Our Debit Card Fraud Protection Program monitors your Institution for Savings ATM/VISA® Debit Card activity and notifies us, and you, of any suspicious transactions.

Here's how it works:

Our fraud system continually monitors the transactions of our customers. If an unusual or potentially fraudulent transaction is identified (for example, you make an unusually large purchase at a store where you don't typically shop), you will be contacted by email, text or phone to first confirm “fraud” or “no fraud” by our automated system. In the event you confirm fraud you will speak to a Fraud Protection Analyst. If you cannot verify the transaction or if we cannot reach you, your card will be blocked from future transactions until we can verify the validity of your transaction.

Some important things to remember:

As always, please call us at 978-462-3106 or 978-356-3600, or email us with any questions or concerns.

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