Identity Theft

The loss or theft of personal data such as credit card, Social Security and/or checking account numbers soared to unprecedented levels in recent years, according to financial experts...and the trend isn't expected to turn around any time soon. But you can reduce your risk of fraud by following these and other tips to guard your personal information!

Click here for our Identity Theft Brochure

If you have given out your credit, debit or ATM card information

Credit Card Loss or Fraudulent Charges

Your maximum liability under federal law for unauthorized use of your credit card is $50 (policies vary). If the loss involves your credit card number, but not the card itself, you have no liability for unauthorized use; in general, you may only be liable for a very small amount but always check with your individual card company for their exact policy.

Your liability depends on how quickly the loss is reported. You risk unlimited loss by failing to report an unauthorized transfer within 60 days after your bank statement containing unauthorized use is mailed to you.

If you have given out your bank account information:

If you have downloaded a virus or 'Trojan Horse'

Check your other accounts - suspects may have accessed different accounts: eBay account, PayPal, your email ISP, online bank accounts, and other e-commerce accounts.

If you have given out your personal identification information

Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes. If you have given this information to a phisher, you should do the following:

Major Credit Bureaus:

Trans Union

Identify Theft Resources:

Federal Trade Commision-ID Theft
US Department of Justice
Internet Crime Complaint Center

Notify your bank(s) and ask them to flag your account and contact you regarding any unusual activity: If bank accounts were set up without your consent, close them; If your ATM card was stolen, get a new card, account number and PIN; Contact your local police department to file a criminal report; Contact the Social Security Administration's Fraud Hotline to report the unauthorized use of your personal identification information; Notify the Department of Motor Vehicles of your identity theft; Check to see whether an unauthorized license number has been issued in your name; Notify the passport office to watch for anyone ordering a passport in your name; File a complaint with the Federal Trade Commission; Ask for a free copy of "ID Theft: When Bad Things Happen in Your Good Name"; File a complaint with the FBI's Internet Crime Complaint Center.

For victims of Internet fraud, IFCC provides a convenient and easy reporting mechanism that alerts authorities of suspected criminal or civil violations.

Document the names and phone numbers of everyone you speak with regarding the incident. Follow-up your phone calls with letters. Keep copies of all correspondence.

If you see a suspicious-looking email message claiming to be from the Institution for Savings, please let us know. We continually monitor such reports and act on them promptly. Additionally, also consider contacting the FBI's Internet Crime Complaint Center.

As always, please call us at 978-462-3106 or 978-356-3600, or email us with any questions or concerns.

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